block and tackle balances

A home owner from Kimball,TN says:
35 yr old windows made by Jordan Co of Memphis now out of business. Block and tackle balances are 1/2" nom and the marking on this one is 2820. Top shoe seems to match your 19-002 and bottom your 15-003 for which I see no series on your web site.It comes from an equal sash 24" wide x60" high single hung non tilt alum frame window(2050) with 5/8 insulated glass.I have several size windows with rusted/broken springs that I would like to replace the balances.Don't quite know how to interpret the # on the existing balance to order replacements. Any info to get me the right balances would be appreciated.Thanks, Jasper
Profile picture of Donna
Donna from SWISCO responded:
Hi Jasper,
We can make the needed configuration for you. Please check the length of the balance, a 1/2" side-load block and tackle channel balance with 2820 stamped on it normally measures 29", excluding the fittings for the length measure.
Fill out the following form to get started:

Custom Balance with 15-003 & 19-002 attached
A landlord from Blanchard says:
Hi, my name is David and I need the same custom balance with 15-003 & 19-002 attached. I need 12 of them and dont know how to order them. Also I need a rivet tool and 100 rivets, and 50 19002 tops & 50 15003 shoes, and 25 retainers. Let me know how to order all of these items. Thanks!
A quick learner from Blanchard says:
In reference # 5736 I forgot to tell you the the length of the balance is 29" with the # 2830 stamped on it. Thanks
Profile picture of Mike
Mike from SWISCO responded:
Good morning, David.

You can execute the Custom Balance, 15-003 and 19-002, 2830 ordering link.

Please let me know if you have any additional questions.
Reply to Thread
Use this form to ask a follow-up question or to share your experience regarding this subject.
(your email address will be kept private and is only used to inform you when a response has been made)
Current wait time is 4-7 business days
We promise that one of our experts will personally get back to you as soon as they are able. Thank you very much for your patience and understanding. If your inquiry is time-sensitive, please feel free to reach us at 856-317-6263 or at