My Alside windows: The piece that prevents the window from falling out when it is tilted for cleaning has broken off and is stuck in window. I think it is some type of pivot lock shoe? The piece is from the lower right hand side of the window. I have purchased several parts from you in the past like screen window latches, window latches and lock and keeper with great repair success(from your GREAT instructions), I hope this part is no different. The piece is roughly 1/2" deep(thick), 1 1/4" wide and 1 1/2" long. I do have cut outs at the top to remove the pivot shoe. There is some sort of stop in the way to remove the shoe, do I unscrew that piece? The shoe cam is broken so it is hard to move freely but I think there is enough play, I should be able to force it to the top and remove.
Thanks in advance,
Gregory