Broken spring balance on Certainteed H-LC35-48X84

A quick learner from Hawaii says:
I have been advised to send this information and photos to have a custom built spring balance made.
The number on U-channel is 31 3. The U-channel measures 31.5 inches by 1/2 inch.
Photos attached.
User submitted photos of a window balance.
Profile picture of Paul
Paul from SWISCO responded:
Thanks for posting. I recognize what you have. This balance will need to be custom made, as you mentioned, but it's a pretty painless process. Can you just tell me how many you need?
A quick learner from 96749 says:
We are selling the house, and only need one.
Profile picture of Tom
Tom from SWISCO responded:
I'm afraid for this type of balance there is a two piece minimum. I hope that is okay. I've emailed you a custom balance order link for two, which you should receive shortly. This also includes a price quote.
Reply to Thread
Use this form to ask a follow-up question or to share your experience regarding this subject.
(your email address will be kept private and is only used to inform you when a response has been made)