busted balance needs replacement

A home owner from Phoenix AZ says:
I need to replace 2 of these. It's hard to read and my measurement of the metal part measures 31.5 inches. No idea of weight but I would guess 15-25 pounds. The numbers on the back of the balance are 31 3 (BSI sideways) PG.
User submitted photos of a window balance.
Profile picture of Tom
Tom from SWISCO responded:
Hello! We should be able to replace this, though it will need to be custom made. Before we begin, can you show me a picture of the metal clip at the end of the cord?
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