can't get the window out

A home owner from SW Florida says:
I have 4 PGT windows that are like this. From the photos you can see that on the right side, the channel is slid up, the left side appears okay. I cant move the channel on the right side and I can't get the window out. Any suggestions would be appreciated.
User submitted photos of window hardware.
Profile picture of Paul
Paul from SWISCO responded:
It looks like your top sash guide has broken. We actually have a video detailing what you can do when this happens. You can also see our selection of top sash guides here.
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