casement window....missing shoe

A home owner from port jefferson station says:
I sent you 2 picture is of my casement window missing a shoe and the other picture is my other casement window showing what the shoe looks like......let me know what i need to purchase from you.

I am desperate to try anything at this point. Let me know what i need to purchase from you.

User submitted photos of a window operator.
Profile picture of Tom
Tom from SWISCO responded:
Hey, Michael. Yes, we can help. This shoe is actually not sold separately, but it is a component in the casement window hinge. I recommend you start by looking at our 36-013-10 set. This may be what you're looking for. Also be sure to look at our video on how it installs.
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