certainteed window problems

A home owner from Waterbury Center, VT says:
I think I need at least 2 new coils and maybe 4. I got the top window back in but these lower coils and whatever else it is in the photo seem damaged. I was hoping you could help me identify what I need to buy from you guys to fix it. Can you help?

User submitted a photo of a window balance.
Profile picture of Tom
Tom from SWISCO responded:
Hello, Tom! I think we can absolutely help. Please see our 15-155 pivot shoe and Series 170 coil spring. I believe these parts will match your own, but look them over and see if you agree.
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