Viewing all customer Discussions for:
Door & Window

Handy Person pensacola fla.
Nov 9, 2011
Handy Person from pensacola fla.
Nov 9, 2011
need roller brackett
I need 2 of them length and width important
Handy Person California
Nov 9, 2011
Handy Person from California
Nov 9, 2011
Balance weight threshold compared to measurements?
I inquired about block and tackle balances, specifically the series 351 17". Dave suggested I measure the window to find the weight. Does this mean you can guage the weight by the measurements? If so the window is 34 1/2" x 17 1/2". The frame is 1" thick with a single pane of 1/8". I have noting ... (cont.)
Handy Person Keller, TX
Nov 9, 2011
Handy Person from Keller, TX
Nov 9, 2011
Need Channel Balance
I have broken Single Hung Window Channel Balance Spring assembly. It looks like a series 351 from your picture but not 100% sure. It is 1/2" by 28" and the number stamped on it is "2790 30 PA". Between the 2790 and 30 are the letters BSI perpendiculae to them. Cannot find a name on the window u ... (cont.)
Quick Learner Lift Grip/Handle
Nov 9, 2011
Quick Learner from Lift Grip/Handle
Nov 9, 2011
Replacement window grip for Thermagard window
I checked your on line catalog and can't seem to match up the parts that i need for our windows. We have white Thermagard tilt-in vinyl windows and the lift grips/handles are cracking - they are 3" long, 3/4" high, 3/4" deep at the widest point - inset of handle/grip into the window sash is 13/32" ... (cont.)
Contractor Wayland, MA
Nov 9, 2011
Contractor from Wayland, MA
Nov 9, 2011
Coil balances 1/2" wide
Hi, I'm trying to match these coil balances for a 20 to 25 year old window that weighs 12+ lbs. The number 6 is stamped on the coil but no other letters are visible. The coil is 1/2" wide, the pocket is 9/16" deep and around 1-1/2" wide. The coil has a hook on both ends which doesn't match your ava ... (cont.)
Handy Person Oviedo, Florida
Nov 9, 2011
Handy Person from Oviedo, Florida
Nov 9, 2011
Non-tilt window balance replacement
The balance is 29" from metal tip to metal tip. It is stamped 28D. From other posts and the pictures on your website, I believe it is the Series 380, 29", 2840. Is this correct? Thank you so much, I have been putting off replacing three windows worth of balances for too long now. ... (cont.)
Home Owner Naples Florida
Nov 9, 2011
Home Owner from Naples Florida
Nov 9, 2011
Window Replacement Parts Order Numbers
We have single pane windows that are extremely difficult to open and some of them have broken and no longer raise due to the channel bars being stuck in the up position. I think the builder may have installed the windows with springs that were meant for double paned windows, instead of our single ... (cont.)
Home Owner Quincy, MA 02171
Nov 9, 2011
Home Owner from Quincy, MA 02171
Nov 9, 2011
Replacement lack for Harvey casement window
Contacted Harvey Windows for replacement lock for kitchen casement window and they referred me to you folks, as they no longer have it. I have attached a picture of the replacement white hardware that we are looking for. It is 3" long with equal space below and above the actual lever and 1" in wid ... (cont.)
Landlord Deptford, NJ
Nov 9, 2011
Landlord from Deptford, NJ
Nov 9, 2011
handle for sliding door
I need to locate a door handle for a sliding door that my "gentle" tenants broke with great skill. The remnanats of the handle are shown in the picture. There is a black lever that protrudes through the handle. The hook works, only the handle assembly is needed. The measurements are as follows: ... (cont.)
Home Owner
Nov 9, 2011
Home Owner
Nov 9, 2011
channel balance 28" 273 BSI
Hi. Looking to replace channel balances. 28" and have a 273 and BSI stamped at one end.
Quick Learner Dundee, IL
Nov 9, 2011
Quick Learner from Dundee, IL
Nov 9, 2011
Top Tilt Latch
I previously ordered Top Tilt Latches for my Alcoa windows. The latches I ordered are too long. I am attaching photos so I can order the correct parts.
Home Owner Warrensburg IL
Nov 9, 2011
Home Owner from Warrensburg IL
Nov 9, 2011
Proview series 3600 lift handle
I am in need of lift handles for (Norandex) Proview series 3600 lift handles. I have been advised that you may have them available. The windows in question were made and installed June/July 1997. Norandex/Proview says they no longer have them available. Please advise if you are able to help me w ... (cont.)
Quick Learner Cheshire, CT
Nov 8, 2011
Quick Learner from Cheshire, CT
Nov 8, 2011
Need replacement handle for sliding glass doors.
Hi, can you tell me the replacement part I need for my sliding glass door. A label on the inside of door identifies it as Series NC 5500, MST 6080. The house was built in 2000. Attached is a picture of the handles that have broken off, and a picture of the door showing the hole spacing. Please let ... (cont.)
Contractor Baltimore
Nov 8, 2011
Contractor from Baltimore
Nov 8, 2011
andersen casement operator
I need to replace a broken operator from a 1983 vinyl clad casement # 136 1313R. What is the correct CURRENT part number I need to order? Thanks KS
Home Owner Carol Stream Illinois
Nov 8, 2011
Home Owner from Carol Stream Illinois
Nov 8, 2011
Anderson door lock assembly
The only numbers I could find on the lock hook #2573558 and the receiver #25735-62. These are similar to #82-242.
Quick Learner Durham NC
Nov 8, 2011
Quick Learner from Durham NC
Nov 8, 2011
window screen latch
Do you have anything like this? It clasps onto the bottom of a screen and latches over the peg holding it in place. Just need the latch.
Professional Alabama
Nov 8, 2011
Professional from Alabama
Nov 8, 2011
Bearing material for 81-241
On the 81-241, are the ball bearings also stainless steel? I will be using on a boat in a saltwater environment so this is important.
Home Owner Kirkland
Nov 7, 2011
Home Owner from Kirkland
Nov 7, 2011
Pozzi window operator
I am needing to find a replacement handle for my Pozzi casement window.Below are some pictures of broken handle.Thank you
Quick Learner Missouri
Nov 4, 2011
Quick Learner from Missouri
Nov 4, 2011
29" Channel balance with stamp 28 3 B H
My balance is stamped 28 3 B H. It is 29 inches long. Which replacement would I need?
Home Owner Dog Island, FL
Nov 4, 2011
Home Owner from Dog Island, FL
Nov 4, 2011
Will the 84-075 rust in coastal conditions?
What is the 85-074 roller made of? Will it rust? The plastic ones (84-028) are very flimsy, breaking very often. I am on the gulf and rust is a big problem. Thanks, Jim