16-3 DN CALDWELL BLOCK & TACKLE WINDOW BALANCE FOR NON-TILT WINDOW

A quick learner from Port Angeles WA says:
May 19, 2023
Block and Tackle Window Balance for non-tilt window, marked 16-3 DN CALDWELL, has a broken cord. I assume I need to replace the whole Block and Tackle Balance, but I'm not sure which is the correct one. I couldn't find the other end of the broken cord, but the last picture, from your website, I think looks like that clip. Thank you for help in identifying the part that I need.
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A quick learner from Port Angeles WA says:
May 19, 2023
The last picture I mentioned in my post is actually the FIRST picture.
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A quick learner from Port Angeles WA says:
May 20, 2023
forgot to add a photo of the window frame
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Emily from SWISCO responded:
May 22, 2023

Hello!

Our S380-17 or S385-17 with the 1630 option are my picks. The important difference between the two is the depth of the bottom fitting as shown below. You'll need to measure yours to see which is the best match. 

Comparison of the S380 and S385 balance shoes.
Comparison of the S380 and S385 balance shoes.
A quick learner from Port Angeles WA says:
May 22, 2023
Hi Emily, thanks for the quick reply!
I measured the bottom fitting and it looks like it's closer to 1 2/32 deep.
Would you recommend the S385-17?
Thank you.
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Emily from SWISCO responded:
May 23, 2023

It is possible that your bottom fitting was once 1-3/32" and just wore down over time from use. With that said, our Series 385 is likely what you want but you could always check an identical window in the house to confirm!
A quick learner from Port Angeles WA says:
May 23, 2023
Hi Emily, thanks again for the quick reply.
I was wondering if the bottom fitting might have worn down. Glad you mentioned that.
I will order the Series 385, with the 1630 option checked.
I just read that it is a good idea to replace both window balances at the same time, so I will order 2.
I also just watched the video on replacing them, so I think I am all set.
Thanks again for all your help!
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Emily from SWISCO responded:
May 23, 2023

It was my pleasure. Thank you for your order! It means a lot to us. Let me know if I can be of further assistance and best of luck with the repair!
17" Series 380 Channel Balance
17" Series 380 Channel Balance
S380-17
$9.34
17" Series 385 Channel Balance
17" Series 385 Channel Balance
S385-17
$9.34
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