Hello,
We have several crank assemblies that no longer function, they break away from the casement when we try to crank them open. Both left and right opening. Could you please assist with the correct replacement part? Throughout the house we have painted most of the handles and covers white so ideally, we can get new handles and covers in white, the mechanics of it, I guess it doesn't matter much. At this point it doesn't even need to be Anderson brand as long as they are compatible. And if something compatible doesn't come in white, we can paint those covers and handles as well.
Thank you,
Kim
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Bob from SWISCO responded:
July 15, 2023
Hey Kim. The covers and handles remind me of the Andersen 39-286 and 39-154, both of which do come in white. However, if the operators simply fail to work, then chances are the entire assembly needs to be replaced. We likely can help, but I need to see the entire mechanism, including the link arms that just out the back of that operator body and push and pull the window sash. Can you manually open the window and give us a bird's eye view of the entire mechanism, including those link arm(s)? That should help us narrow down your options. Thanks. |
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Bob from SWISCO responded:
July 16, 2023
Thanks for getting back to me, Kim. I believe you have the 39-094 and 39-095 Straight Arm operators. See the image below to confirm this type matches what you have. 
Dimensions for 39-095
These operators come with a cover in stone color, but you could swap it out with the 39-154. It, along with the 39-286, are sold separately. Let me know if you have further questions. |
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Bob from SWISCO responded:
July 24, 2023
Sounds good! Thank you very much for the consideration and please feel free to reach out if you had any other questions. |
