good morning I am needing your help in identifying the correct parts to order. I need balances for 7 windows as well as the plastic cap that is at the top of the track on the window frame (one each side) as seen in IMG_2626. the marking on the balance is 28D the metal part is 29 inches long 9/16" wide & 1/2" deep. I have 9 photos in all if you need the rest let me know how to get them to you. shoe is about 7/8.
thank you for your help.
Gene
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Jasmine from SWISCO responded:
February 16, 2024
Hey there, Thanks for reaching out! The balances you have appear similar to our S380-29 but with a 15-029 Winged Balance Shoe. Which will need to be a custom made assembly. Since your balance is stamped with a 28D, I believe you'll need the 2840 stamp for a sash weighing 23 to 28lbs. I am happy to get the order link made up for these balances but I'd just like to confirm that all (14) balances you need have the same stamp. In regard to the plastic "cap" at the top of the sash, this is the top sash guide. This part helps to prevent the balance from shooting into the window frame and guide the balance as the window opens and closes. Yours appears to be the 18-180 1/2" Top Sash Guide. To confirm if this is the right replacement, carefully review and compare the dimensions below. 
Detail of 18-180
Side view of 18-180
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![How to Replace a Top Sash Guide [1080p]](../../images/videoThumbnails/107.jpg)
