The wheel inside the crank sounds like it got stripped as it wont close. It will crank open and crank closed except for the last 2". We would love a replacement if there is one to get. I don't know if the picture uploaded but I can email separately.
Dave Sr. from SWISCO responded:
September 15, 2014
Good afternoon! I recommend that you look at our 39-067. Could this be the operator you're looking for? Let me know what you think.