Andersen 7191-33 Housing is Broken

A quick learner from Texas says:
January 27, 2024
I have a Anderson window where the housing a 7191-33 has broken. The window will not rollout as the worm gear pushes out and has broken the housing. Does replacing the housing repair this or is there something else wrong
Profile picture of Casey
Casey from SWISCO responded:
January 29, 2024

Hello,

If the spline that the handle attaches to has disengaged from the base, unfortunately, that means that the entire assembly needs to be replaced. We should be able to help but we would need to see your operator assembly with the window open so that the arms that move the sash are fully visible to compare to our inventory. Thank you! 
Andersen Operator Cover
Andersen Operator Cover
39-154
$8.97
Anatomy of a casement window
Anatomy of a casement window
VIDEO
WATCH >
Watch How To Repair A Casement Window Crank Operator
Watch How To Repair A Casement Window Crank Operator
VIDEO
WATCH >
Reply to Thread
Use this form to ask a follow-up question or to share your experience regarding this subject.
(your email address will be kept private and is only used to inform you when a response has been made)
Current wait time is 3-4 business days
We promise that one of our experts will personally get back to you as soon as they are able. Thank you very much for your patience and understanding. If your inquiry is time-sensitive, please feel free to reach us at (888) 991-1929 or at help@swisco.com.