Andersen door help

A quick learner says:
April 2, 2024
Good morning,

I recently purchased the 82-043 thumb latch, and am having issues making the connection due to the width of my door being 2 inches.

Any suggestions on what is needed to make the install work?
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Tom from SWISCO responded:
April 2, 2024

Thanks for reaching out to us. I've never seen a version of the 82-043 with this kind of spindle size before. A 2" thick door is also very large. I'm not sure if you have a special case or just something I haven't seen before; either way, we'll do our best to track this down for you. Please give us a little more time for research and I'll get back to you ASAP!
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