Jasmine from SWISCO responded:
June 16, 2023
Thanks for writing in! To confirm the correct replacement channel balance for you window, I'll need to see a photo of the balance removed from the window. There are some details about the balance you'll need to confirm like the measurements for the length of the metal channel and the depth of the bottom shoe. I'll need to see a photo of the undamaged top and bottom nylon attachments. Take a look at the videos below that show instructions on removing/installing these balances and an explanation of the information needed to identify the balances. Feel free to reach out with any questions. |
Jasmine from SWISCO responded:
June 20, 2023
Thanks for confirming. I've just forwarded over a separate link with a quote for (2) custom balances as there is an order minimum of (2) balances per custom order. Be sure to also check your spam/junk folder for the link as well. Also, please let me know if you need a higher quantity of balances, I am happy to modify the quote for you. I would like to make you aware, especially since custom orders are non-refundable and non-returnable; the new balances will have wings on both the top and bottom attachments. You'll be able to use this link to review the pricing of these balances and to place them in your online cart to make your purchase. Let me know if you have any questions. |