Awning Window Bracket Assembly

A quick learner from Castle Rock says:
September 13, 2023
A bracket holding the lock assembly bar on an awning window broke. The house is approximately 20 years and the AAMA certification code for the manufacturer is WND-1 which I think is Window 1??? How do I get a replacement part?
Thumbnail of the uploaded file named IMG_2608.jpeg
Thumbnail of the uploaded file named IMG_2607.jpeg
Thumbnail of the uploaded file named IMG_2606.jpeg
Profile picture of Dave Sr.
Dave Sr. from SWISCO responded:
September 15, 2023

Thanks for contacting us! I recommend you have a look at the 38-130 and 38-131 keepers as well as the 39-417 guide. Look over the specifications and see if they match up with what you need for this repair. 
Truth Maxim Adjustable Keeper
Truth Maxim Adjustable Keeper
38-131
$4.70
Truth Maxim Adjustable Keeper
Truth Maxim Adjustable Keeper
38-130
$4.70
Tie Bar Guide
Tie Bar Guide
39-417
$1.75
Anatomy of a casement window
Anatomy of a casement window
VIDEO
WATCH >
SWISCO 39-417 Tie Bar Guide
SWISCO 39-417 Tie Bar Guide
VIDEO
WATCH >
Replacing tie bar guides
Replacing tie bar guides
GUIDE
READ >
Reply to Thread
Use this form to ask a follow-up question or to share your experience regarding this subject.
(your email address will be kept private and is only used to inform you when a response has been made)
Current wait time is 3-4 business days
We promise that one of our experts will personally get back to you as soon as they are able. Thank you very much for your patience and understanding. If your inquiry is time-sensitive, please feel free to reach us at (888) 991-1929 or at help@swisco.com.