Balance spring broke through top of window frame.

Hi there, Art.

We appreciate you reaching out to us. I'm afraid I can't ID your balances from these photos alone. I would need to see clear photos of the top and bottom fittings in order to determine your replacement options. 

It does look like your sash may need to be replaced. I'm afraid we don't sell replacement sashes so you would need to contact the original manufacturer or supplier of the window for assistance. 

Thank you for the additional photos! You have our S380-34 or S385-34 with the 3330 option depending on the depth of the bottom fitting. Measure as shown in the image below to see which one is the best match. 

If the manufacturer is no longer in business, your best bet would be to contact a local sash fabricator.

Comparison of the S380 and S385 balance shoes.

Yes, that's correct. All orders can be placed directly on our website at your convenience. 

And it would indeed be nice! It'd certainly make our lives easier that's for sure. 

Yes, based on the 33 3 stamp on the metal channel, you would want to select the 3330 spring strength option. 

Sure, my recommendation would be the 16-002 take out clip. 

My pleasure, Art! Thank you for your order, we really appreciate it. Please let me know if I can be of further assistance and I'd be happy to help! 

According to our records, this top sash guide is no longer available but we do have an alternative option. I recommend taking a look at the 18-171. You'll notice this has a much taller top so you'll need to trim it down to size. Take a look and see what you think. 

Dimensions can be found on the 18-171's store page but I have also uploaded them here for you to review.

Alternate image for 18-171

Alternate view of 18-171

Alternate view of 18-171