Balance springs

A quick learner from Charlotte NC says:
February 23, 2024
I have American craftsman silver line model, 1200 windows and it looks like the balance spring has broken. Can you help me identify this for the replacement part and how to get it out? Thank you for your help.
Thumbnail of the uploaded file named blue cam pivot shoe
Thumbnail of the uploaded file named installed bracket
Thumbnail of the uploaded file named warranty label
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Emily from SWISCO responded:
February 26, 2024

Hello there!

Thanks for reaching out to us. Our 15-087 pivot shoe looks to be a match. This part is designed to be used with the Series 180. We also have a video tutorial that will show you how to remove your hardware with the cut-out method.

I'll be here if you have any questions! 
A quick learner from Charlotte NC says:
February 26, 2024
The coil spring is what appears to be broken. What is the part for the spring or do they come with the pivot shoes?
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Emily from SWISCO responded:
February 27, 2024

The Series 180 coil springs are sold separately. It looks like your pivot shoe is stamped with the number 8 which means you'd want the S180-8. 
Coil Housing Pivot
Coil Housing Pivot
15-087
$5.97
8 lbs Series 180 Coil Balance
8 lbs Series 180 Coil Balance
S180-08
$5.15
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