Balance and

A quick learner from California says:
Need replacement balances and the top engagement part. These windows have extruded aluminum parts that have failed.
Thumbnail of the uploaded file named IMG_9132.jpeg
Thumbnail of the uploaded file named IMG_9130.jpeg
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Emily from SWISCO responded:

Hello there!

Thank you for reaching out to us. We don't sell your exact top sash guide but the 18-012 may be worth considering. Take a look at the specifications and see what you think. 

We should be able to help with the balance but I'm afraid I can't ID it from these photos. Can you show us a few different angles of the top and bottom fittings? 

How to Replace a Top Sash Guide [1080p]
How to Replace a Top Sash Guide [1080p]
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