Jasmine from SWISCO responded:
October 3, 2023
Thanks for reaching out! I am confident that we can provide you with a replacement balance, however, to be absolutely sure, I'll need to see a photo of an undamaged balance removed from the window. I am specifically looking to see any attachments that could be connected to the balance or that may still be in the window channel, connected to the bottom of the sash. I'll also need to know the stamp from the metal channel. If there are no stamps, I'll need to know the exact weight of your sash. Please feel reach to reach out with any questions you may have. |
Jasmine from SWISCO responded:
October 4, 2023
Thanks for confirming this information and for the photos. Your balances will need to be a custom assembly. They are the S751-25 channel balance with a 15-233 Blue Locking Terminal attached to the bottom. The good news is that we can get these made up for you in our warehouse. The Long S-Clip attached to the top rivet is sold separately from the balances, so you'll need to be sure add it to the cart along with the balances. I've just forwarded over a separate link with a quote for (2) requested balances. Please let me know if you need a higher quantity of balances and I'll be happy to update the quote for you. You'll be able to use this link to review the pricing of these balances and to place them in your online cart to make your purchase. Be sure to check your spam/junk folder for the link if you do not find it in your primary inbox. Let me know if you have any questions. |