Bob from SWISCO responded:
March 6, 2024
Thanks for writing in. There seems to be a lot of space at the top of the door. Raise your door up via the bottom adjusting pin. To do this, look for the nut on the threaded pin. Loosen the nut so you can turn the threaded pin to raise the door. If that is not working, one of your spring-loaded pins might be worn out. If so, please remove the pin and send us photos; also tell us the diameter of the pin and the diameter of any cap atop the pin. We will see if we have a replacement. Measurements of 23-115
Alternate view of 23-116
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