|
Jasmine from SWISCO responded:
February 12, 2024
Hey there, Thanks for writing in! I am confident we can supply you with the replacement balances needed to complete your repairs, however to ensure we are supplying with the correct part, I'll need a bit more information. There is a likelihood that this may need to be a custom assembly. To start, I'll need to see a photos of the other compatible hardware, like any shoes and/or attachments that could be left behind in the window channel. Please also confirm the length of the balance. Please let me know if you have any questions. |
|
|
Jasmine from SWISCO responded:
February 13, 2024
Thank you for the additional information, Do you possibly have a similar window where there is an undamaged balance installed that we can see? We would need to see clear images of the top and bottom to see how they install into the window channel using these hook clips. Thank you! |
|
|
Jasmine from SWISCO responded:
February 13, 2024
Unfortunately the pictures did not come through. Are you able to resubmit? We will need to see a picture of the bottom installation as well. Thank you! |
|
|
Jasmine from SWISCO responded:
February 14, 2024
Thanks for confirming this information. Although, unfortunately, we cannot use it to identify the replacement balances you need. The balances you have are not a standardly made assembly. In addition to the photos of the undamaged balances, please be sure to include photos of any other compatible hardware. You'll need to take a look in the window channel to see if there are any other pieces of hardware that could still be attached to the bottom of the sash. Given the attachments on the balance, it appears that this is made for a tilt window, so there has to be some component (a pivot shoe) that the bottom hook of the balance attaches to for the window to operate properly. Please feel free to reach out with any other questions you might have in the meantime. |
|
|
Jasmine from SWISCO responded:
February 20, 2024
Thanks for confirming this information. The balances you have will need to be a very custom order. The replacements will be assembled with the 15-198 Balance Hook at the top of the balance and the 19-029 Short S-Clip attached to the bottom. I've forwarded a link with a quote for (2) of the requested balances; there is an order minimum of (2) balances per custom balance. If you would like a larger quantity of balances please let me know and I would be happy to update the quote for you. Please let me know if you have any questions. |
