Tom from SWISCO responded:
September 2, 2022
I'm afraid that I'm not able to get a photo of the underside of the 84-020 at this time, but I've never known that to be a deciding factor in terms of replacement. As far as I know Andersen has only ever made one version of this roller, and this is it. If you are looking to see if the 84-020 has a concave wheel, then I can verify that it does. I've never seen a version of this roller with a rounded wheel. Looking at your photo, your old roller also appears to have a concave wheel. It's just very worn down. Would it be possible to see your roller removed from the door? That would give me a much better idea of what you're working with and I can verify whether the 84-020 will be compatible. |