Casey from SWISCO responded:
August 7, 2020
Hello, We'd be happy to help but we'll need to see an undamaged balance fully removed from the window to identify it. I would also recommend double-checking the length of the balance, making sure you're only measuring the metal channel and not including the top or bottom attachment in your measurement. Thank you! |
Casey from SWISCO responded:
August 10, 2020
Based on the information we've gathered thus far, I think there is a good chance that these balances would need to be custom made. To move forward, we'd like to confirm the weight of the sash that these balances are supporting, as well as see a clear, close up photo of the top and bottom attachments. |
Casey from SWISCO responded:
August 11, 2020
Thank you, we just sent over a custom order link for two replacement balances. Take a look and please let us know if you have any other questions. Thanks for posting! |