Broken hardware so window stay open for a Duraseal

A home owner from San Francisco, California says:
June 10, 2023
The measurements are: 3 3/4" Length, 1' wide
These are two vertical pieces for each side to hold the window open.
It is made by Duraseal, a vinyl single-hung window.

Please give me a call or email me to let me know if you have these pieces available.

Thank you!
Nancy
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Bob from SWISCO responded:
June 11, 2023

Hey Nancy. This appears to be our 15-102 Double Side Load Carrier. This carrier contains our Series 145 Coil Balances. The springs are the actual components that regulate the window movement. If any are missing or torn you will need to replace them. To replace specific coil springs, look for a stamp on the spring tape that indicates their 'spring weight' or the weight that they are designed to support. If there are none or you are unsure, give us the exact weight of the window sash that these assemblies support, and we can work out what you need.
A home owner from San Francisco, California says:
June 11, 2023
Thank you for your response, Bob! I think the number imprinted on the coil sprint is 6.

Is there a tutorial video or written instructions on installing the pieces (double-side load carrier) into the window?

Thank you again! I am so glad you guys carry the pieces since I asked a few people and they have no idea what I am talking about and want me to locate the manufacturer directly.
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Tom from SWISCO responded:
June 12, 2023

We don't have a video tutorial for these, unfortunately, but I will try to summarize the installation process as clearly as I can. 

These coil springs install differently than other assemblies in that the coil attaches directly to the jamb itself. This presents a unique type of installation.

  1. You'll note slots in the jamb where the balance installs; your first step is to rotate the springs into those slots, making sure that the end tabs are facing up.
  2. Next, snap the 15-103 spring carrier over the springs. Take care that the lowest pocket is used first. Then use both hands to apply downward pressure to hold the carrier firmly against the jamb, carefully extending both the carrier and springs downward together. (Note that the springs are loaded under tension, so this will require some elbow grease. Make sure to keep a firm grip on the carrier so that it doesn't slip away from you; if it does, it will shoot back up the track.)
  3. When the balance is in alignment with the lock slot in the jamb, press the sash lock completely into the lock slot. It is imperative that the lock be flush with the carrier to ensure full engagement.
  4. You can repeat these steps for the opposite side.
  5. Once both sides are installed, load the sash above the carrier assemblies and center it between the jambs. Ease the sash down into a resting position on the carriers, then apply slight downward pressure to the sash to unlock them. They will now be free to operate as normal.

Hopefully this information helps you. Please feel free to reach out if you had any other questions. 
Double Side Load Carrier
Double Side Load Carrier
15-102
$2.65
Sash Cam
Sash Cam
15-108
$1.28
Sash Guide Base
Sash Guide Base
15-222
$1.40
Sash Guide Cover
Sash Guide Cover
15-223
$1.22
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