Broken part

A home owner from Florida says:
April 12, 2024
Hello. This part on my window broke and I don't know what it's called. I provided a picture of the NOT broken part with measuring tape. And the second picture is the one that is broken. I need advice on getting the broken part out as well. Thanks
Thumbnail of the uploaded file named coil housing
Thumbnail of the uploaded file named installed pivot shoe coil housing
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Emily from SWISCO responded:
April 15, 2024

Hi there! It appears your coil support is cracked. We should be able to help with this but we will need more information to narrow down the compatible accessories. Can you show us a photo of the pivot shoe removed from the window track? If there aren't any cut-outs in the window, you'll have to make your own as shown in the video below. 
A home owner from Florida says:
April 20, 2024
It broke all apart when I took it out, but here it is
Thumbnail of the uploaded file named pivot shoe triple coil assembly
A home owner from Florida says:
April 20, 2024
PS - each coil has "100" stamped on it and here is the back:
Thumbnail of the uploaded file named pivot shoe triple coil assembly
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Emily from SWISCO responded:
April 22, 2024

Thanks so much! The pivot shoe looks like the 15-228 to me. This uses the 1/2" Series 160 coil springs which are compatible with the 15-150T triple support cover. Have a look and see how the specifications compare with yours.

Let me know if you have any questions! 
A home owner from Florida says:
April 22, 2024
Thanks! Parts ordered.
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Emily from SWISCO responded:
April 23, 2024

Thank you very much for your order! We appreciate it. 

Good luck with the repair!
1/2" Coil Triple Support
1/2" Coil Triple Support
15-150T
$1.96
Pivot Shoe, 17/32" Thick
Pivot Shoe, 17/32" Thick
15-228
$2.57
How to Remove a Pivot Shoe (Cutout Method)
How to Remove a Pivot Shoe (Cutout Method)
VIDEO
WATCH >
How to replace a window coil balance
How to replace a window coil balance
VIDEO
WATCH >
How to remove window pivot shoes
How to remove window pivot shoes
VIDEO
WATCH >
Anatomy of a tilt window
Anatomy of a tilt window
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WATCH >
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