Casey from SWISCO responded:
January 3, 2018
Hello and thank you for reaching out to us. I am sorry to hear that you are having trouble with your balances. Since the string is broken, you will need to replace the entire balance. We can help you find a replacement. We would need to see photos of the entire balance removed from the window as well as the length and width measurement of the balances you're replacing.
As for your others balances, it also sounds like it is time to replace them as well. When you are ready to replace them, you may also follow the same steps and we will help you find a match. |