Broken window part

A handy person from Connecticut says:

June 22, 2023

Hello,
Could you please help me identify the parts I need to putchase to replace the broken part (I hold it in my hand -please see the attached photo).
Also I took I picture of the part on the other side of the window that works properly.

The coil balance is marker with number: 335 J

Thanks,
Natalia

Thumbnail of the uploaded file named 20230622_153800.jpg

Thumbnail of the uploaded file named 20230622_153724.jpg

Thumbnail of the uploaded file named 20230622_155234.jpg

Lauren from SWISCO responded:

June 26, 2023

Hi Natalia, thank you for posting!

Your balance assembly resembles the 15-192 pivot shoe with the S170-335 coil spring. Please review the overall style and dimensions to confirm a good fit! Please note that we have had past customers that had to shave down the bumps on the front of the pivot shoe to fit into the window channel correctly. It might be okay as is, but wanted to inform.

detail of 15-192

Let us know what you think and if you have any additional questions! Please note if the pivot shoe is modified, it is no longer returnable.

335 Series 170 Coiled Balance Spring

S170-335

$5.99

CertainTeed Pivot Shoe

15-192

$6.39

SWISCO S170 and S171 Coil Balance Assembly

VIDEO

WATCH >

How to Replace a Triple Coil Balance System

VIDEO

WATCH >

How to remove window pivot shoes

VIDEO

WATCH >

Anatomy of a tilt window

VIDEO

WATCH >

Removing a Triple Coil Window Balance

GUIDE

READ >

You are a:
Located in:
Email:	(your email address will be kept private and is only used to inform you when a response has been made)
Post:
Images:
	Current wait time is 3-4 business days We promise that one of our experts will personally get back to you as soon as they are able. Thank you very much for your patience and understanding. If your inquiry is time-sensitive, please feel free to reach us at (888) 991-1929 or at help@swisco.com.