Broker Anderson - window cranker broken

A home owner from Wethersfield, CT says:
September 20, 2023
Hi - The fellas at Home Depot sent me your way, and I love that you have a help desk! One of the handles for my Anderson Windows (crack windows) broke from the operator and based on your site, I'm guessing I need to replace both pieces.

Photos are attached. I see a number on the plastic cover - A7191-33 if that helps.

It seems stripped to me as it just spins when I try to put in back into the operator.

Help!And thanks!
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Lauren from SWISCO responded:
September 21, 2023

Hello, thank you for posting,

Yes, the operator is stripped and will need to be replaced. To further review, are you able to provide additional images of the window open where we can see the operator arm(s)? Thank you! 
A home owner from Wethersfield, CT says:
September 22, 2023
Hope this helps. It's the window right beside the broken one
Thumbnail of the uploaded file named IMG_1238.jpeg
Thumbnail of the uploaded file named IMG_1237.jpeg
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Lauren from SWISCO responded:
September 25, 2023

Thank you for the additional pictures,

Please review the dimensions of the 39-146 and 39-147 Andersen window cranks to see how they compare to your original. Also review the 39-286 handle as well. Let me know what you think! 
Andersen Window Crank, 4-1/2"
Andersen Window Crank, 4-1/2"
39-147
$43.57
Andersen Window Crank, 4-1/2"
Andersen Window Crank, 4-1/2"
39-146
$43.57
Casement Window Handle, fits Andersen
Casement Window Handle, fits Andersen
39-286
$7.25
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