CWS Window Balance

A handy person from Florida says:
March 30, 2024
I need to replace the window balance in my windows. The metal part of the balance measures 21". The cord pulley is located at each end of the balance. The number on the balance is 20 9 BSI. In order to get the window sash out I had to first remove the balance as it sits in a grove on the sash.

Can you tell me which balance I need to order.
Thumbnail of the uploaded file named Channel balance
Thumbnail of the uploaded file named Broken pulley
Thumbnail of the uploaded file named Bent clip
Thumbnail of the uploaded file named Stamp
Thumbnail of the uploaded file named Sash
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Casey from SWISCO responded:
April 2, 2024

With this combination of attachments, you could have either the S380-21 or S385-21 channel balance. You’ll need to measure as shown below. The Series 380 has a 1" bottom attachment, and the Series 385 has a 1-3/32" attachment. 

Comparison of the S380 and S385 balance shoes.
Comparison of the S380 and S385 balance shoes.

You'll also need to weigh your sash to determine which option you'll need since your stamp code is from an outdated system. There is a chart on the product page that explains how to choose your option based on the sash weight. Thank you and let us know if you have any other questions or concerns.
21" Series 380 Channel Balance
21" Series 380 Channel Balance
S380-21
$9.38
21" Series 385 Channel Balance
21" Series 385 Channel Balance
S385-21
$9.38
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