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Paul from SWISCO responded:
February 15, 2024
Hello, thank you for posting, You have a side mounted sash bracket like the 17-026 that the spiral bow tie has bent. The bracket is installed on the side of the sash and since you can not remove the sash, you first have to pull down the bracket with needle nose pliers and then with the charging tool, 75-005 to unhook the spiral bow tie from the bracket. You then can turn the spiral clockwise to add strength to the balance or counterclockwise to lessen the strength. To remove the balance, unwind the spiral counterclockwise, take the screw out at the top of the balance and pull the balance tube up and out of the sash side. If the bracket breaks, you will need the 17-094 clip on bracket, that fits on the bottom edge of the sash. Let me know if you have any additional questions. |
