Cannot figure out what kind of windows these are to order replacement parts

A quick learner from Nashville, TN says:

December 20, 2023

Hello...We purchased a home 3 years ago and several casement window bracket arms are breaking away from the windows themselves to control the window. I cannot find a brand name anywhere on any windows...it is a 3 story home. I am hopeful you can help me find a solution to replace those parts and if you do not have anything that will work for me, please let me know if you can figure out the manufacturer. Thank you in advance for your time and efforts!

Best,

Judy

Thumbnail of the uploaded file named IMG_8308.jpg

Thumbnail of the uploaded file named IMG_8309.jpg

Jasmine from SWISCO responded:

December 21, 2023

Hey there,

Thanks for posting! Your casement operator appears to be the 39-399 13-1/2" Roto Single Arm Operator, used with the 39-541 Roto Casement Track Slider. The opposite handed operator is part 39-400. To confirm that this is the right replacement, carefully compare the dimensions below.

The compatible crank handle is the 39-232 Roto Folding Crank handle.

Alternate image for 39-399

Alternate image for 39-541

Roto Single Arm Operator, 13-1/2"

39-399

$33.49

Roto Casement Track Slider

39-541

$4.29

Roto Single Arm Operator, 13-1/2"

Anatomy of a casement window

VIDEO

WATCH >

How to Replace a 2-Bar Hinge Set on a Casement Window

VIDEO

WATCH >

How to identify casement and awning operators

GUIDE

READ >

You are a:
Located in:
Email:	(your email address will be kept private and is only used to inform you when a response has been made)
Post:
Images:
	Current wait time is 3-4 business days We promise that one of our experts will personally get back to you as soon as they are able. Thank you very much for your patience and understanding. If your inquiry is time-sensitive, please feel free to reach us at (888) 991-1929 or at help@swisco.com.