Can't get the window back in

A quick learner from Mt. Shasta, CA says:
August 21, 2023
Good morning -

I ordered channel balancers for my window - they match exactly the ones I needed to replace. My order and part number should be on file.

However, I can't get the window back in. I need about 1/8th of an inch more to clear the right-side frame.

Do you have any tips and tricks to help me?

Thank you.
Profile picture of Casey
Casey from SWISCO responded:
August 22, 2023

Hello,

Have you seen our video below to install non-tilt channel balances such as the S395-21 that you purchased? 

If you're following the same installation process and still having trouble, that makes me think that another part in the widow may be broken or that there may be a slight difference in the depth of the bottom fitting compare to your original balances. If that is the case, we would need to confirm the exact depth of your bottom fitting compare to the diagram below. It would also help to see detailed photos of one of the original balances uninstalled. Thank you. 

Close up view of the S395 balance shoe.
Close up view of the S395 balance shoe.
21" Series 395 Channel Balance
21" Series 395 Channel Balance
S395-21
$9.38
How to Replace a Non-Tilt Channel Balance
How to Replace a Non-Tilt Channel Balance
VIDEO
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How to Repair a Jammed Window
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How to Identify Replacement Channel Balances
How to Identify Replacement Channel Balances
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How to replace a non-tilt channel balance
How to replace a non-tilt channel balance
GUIDE
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Choosing a Non-tilt Channel Balance: What Will We Need?
Choosing a Non-tilt Channel Balance: What Will We Need?
GUIDE
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