Casement operators/tracks

A contractor from Rockport, MA says:

April 3, 2023

I recently purchased a left and right Sash Dyad Crank, 5" (39-187 39-188) from you to replace the existing broken cranks. Both installed without any issues, however, the right window (as viewed from the inside) has a damaged track which I did not see when I purchased the cranks. I can't seem to find a duplicate track that would fit my window in your list of parts. The track (attached to the frame) measures 12 1/8". The longest arm measures 8 1/4". The middle length arm measures 3 1/4". And the short arm measures 2 1/2". What would be your recommendation for new part?

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Casey from SWISCO responded:

April 5, 2023

Hello,

Have you seen the 36-022HD four-bar hinge set shown below? That would be our best replacement option for the assembly shown in your photos. Take a look and see what you think. Thanks for posting!

Dimensions for 36-022HD

A contractor from Rockport, MA says:

April 11, 2023

Does the 36-022 HD come left or right? I need to replace the right bracket as viewed from the inside.

Casey from SWISCO responded:

April 11, 2023

This hinge is non-handed, meaning that it can be used in either left-handed or right-handed applications.

A contractor from Rockport, MA says:

May 2, 2023

Thank you for sending me the 36-022HD hinge bar. While this bracket comes very close to working on my window, the part that attaches to the frame is 7/8" wide, the existing measures 3/4" wide. Because the existing bracket drops down into a channel 3/4" wide, the replacement bracket is too wide (1/8") to fit. Do you have another option or a replacement bracket that is 3/4" wide?
Thank you.

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Dave Sr. from SWISCO responded:

May 2, 2023

Take a look at the 36-004-10 hinges set. These are newer-style hinges used on casement windows. As long as your window is not too large or heavy, this type of hinge should work fine. These hinges can work with a casement window up to 24" X 60" with a weight of 45 lbs. when used with a Dyad operator like yours. Take a look and see what you think.

DImensions for 36-004-10

A contractor from Rockport, MA says:

May 2, 2023

Thanks for your quick response. If purchased in pairs can I assume that they are non-handed? Would you recommend that the bottom and top brackets both be replaced so that they operate together or could I keep the existing top bracket and only replace the bottom one?
Thanks

Dave Sr. from SWISCO responded:

May 3, 2023

The 36-004-10 does come in pairs, one for the top and one for the bottom of the sash. We strongly recommend replacing both at the same time.

12" Four Bar Hinge, 45 Degree, Heavy Duty

36-022HD

$23.91

10" Stainless Steel 2 Bar Hinge Set

36-004-10

$19.93

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