October 25, 2023
Appears that the handle broke off of the lock mechanism. Hole centers for attchment screws are 3 1/2 inches. I have photos to send you, as I cannot identify an exact match on your website. Please advise how to pass them along.
These windows were installed in approximately 2021 or so by the Kimberly Development Company/contractor.
October 25, 2023
Per my other email, i learned to use this option to attache photos for the broken casement window lock oon a window in our Ankeny home, about 22 years old. These photos show a similar lock in a set of thtree windows in our dining room.
TShe broken lock needing replacment is on the lower left side of the window when looking at it from the inside. I did not include a photo of it, but is the same look as the photos show.
October 25, 2023
I had sent two earlier messages this morning, then I thought it might be helpful if you had a photo of the acttual broken lock as I removed it this morning.
Sorry for the confusion and I will look forward to hearing from you. Thanks.
P.S. Later I will send you a photo of our bubble-type weather stripping we will need as several of these same windows need it replaced.
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October 26, 2023
Hello there! Thanks for reaching out to us. I'm afraid I can't identify this casement lock. The locking latch itself appears to be missing which is a vital detail. Would it be possible for us to see a photo of this lock in undamaged condition?
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October 30, 2023
1 OF YOUR EXPERTS ASKED ME TO SEND PHOTOS OF THE NON PROKEN LOOK. i INVUDED AS FOLLOWS VIEWING THESE FROM LEFT TO RIGHT:
1697 FYI, just a shot of the cranking mechanism on our casement windows -- same as on the broken part I sent last week.
1696 view of the locking mechanism from outside the window
1695 close up of the insdie of the lock mechanism. I will try to crop and edit this and send it again in a clearer form. But this can show where the broken lock mechanism would ordinarily hook into the locking system
1694 Basically the same as 1696 with lock in opposite position
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November 1, 2023
Thank you for the photos! Our 38-091 and 38-092 come to mind. Have a look at the specifications and see if they match what you're searching for.
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