Casement window parts

A handy person from New Jersey says:
September 13, 2023
I have a casement window. It opens up when turning the left-hand crank handle but when it comes to closing the window it does not close. I have notice that theirs a white plastic clip that's connected the left handle crank and the operative arm is broken on the left and right side.
Thumbnail of the uploaded file named IMG_3148.png
Thumbnail of the uploaded file named IMG_3146.jpeg
Thumbnail of the uploaded file named IMG_3145.jpeg
Profile picture of Emily
Emily from SWISCO responded:
September 13, 2023

Hello there!

Thank you for contacting us. That might be the culprit. It's hard to say while the clip is broken but see the 39-538 which is the only cam lock we sell by itself. I can't make any promises but it could be a potential solution. See how the specifications compare with yours.

I also recommend disconnecting the operator from the window and trying it out by itself. The idea is to check to see if it still has trouble closing even separated from the linkage. If it does, the operator also needs to be replaced.
Nylon Cam Lock Pair
Nylon Cam Lock Pair
39-538
$3.25
How to Replace an Awning Window Operator [1080p]
How to Replace an Awning Window Operator [1080p]
VIDEO
WATCH >
Reply to Thread
Use this form to ask a follow-up question or to share your experience regarding this subject.
(your email address will be kept private and is only used to inform you when a response has been made)
Current wait time is 3-4 business days
We promise that one of our experts will personally get back to you as soon as they are able. Thank you very much for your patience and understanding. If your inquiry is time-sensitive, please feel free to reach us at (888) 991-1929 or at help@swisco.com.