Channel Balance - Non-Tilt

Thank you for reaching out to us. We're happy to help with this but we will need more information. Can you remove an undamaged assembly and show us photos as shown in the video below? We will also need to see a shot of the inside of the metal channel where the innerspring connects to the pulley mechanism.

Thank you kindly! We're almost there. I'm afraid these photos don't show the innerspring connection. That is usually located in the middle of the inside of the channel, where the spring ends. 

They do, thanks so much! Based on what I see here, I recommend either the S380-30 or S385-30 channel balance depending on the depth of the bottom fitting. As for the stamp option, you can use the 2940 stamp for your replacements. A pair of balances with this stamp will support a sash weighing 23 to 28 pounds. 

Comparison of the S380 and S385 balance shoes.

I'm happy I could help, Chris! I'll be here if you need anything else.