Hello, I'm looking for two of these. It is 22 in. Long by 1/2 in wide. The sash weighs 12 lbs. There is a number stamped on it [ 2140]. I hope you can help. Please let me know if more info is needed.
Cheers,
Jeff
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Jasmine from SWISCO responded:
July 18, 2023
Thanks for reaching out! It looks like you have an older version of either the S380-22 with a 1" shoe or the S385-22 with a 1-3/32" shoe. To determine which series is needed for your window, look over the dimensions from the diagram below to confirm the depth of your bottom shoe. Let me know if it does not match either measurement. Since your sash weighs 12lbs, you'll need the 2130 stamp. This stamp indicates that this balance can carry a sash weighing 12 to 15lbs. 
Comparison of the S380 and S385 balance shoes.
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Jasmine from SWISCO responded:
July 20, 2023
Hi Jeff, We do not carry the top guide from your existing balance. However, our S385-22 should work fine as replacement. These balances come fully assembled with the top and bottom attachments. I hope this helps! |
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Jasmine from SWISCO responded:
July 26, 2023
Hi Jeff, Thank you for your kind words! I'm happy to help. Please feel free to reach out to us with any future hardware projects you may have. Have a great day! |
