Emily from SWISCO responded:
March 29, 2023
Hello there! Thank you for reaching out to us. I can't identify what you may have from this photo, unfortunately. The stamp on the metal channel only tells us the weight range the balance is calibrated to support. In order to help, I will need you to remove an undamaged balance and show us photos of the top and bottom fittings as well as any clip, shoe, or attachment. |
Emily from SWISCO responded:
March 30, 2023
Sounds good! We'll be here to help whenever you need us. |
Emily from SWISCO responded:
April 21, 2023
This is great, thank you! I recognize what you have here. It's our Series 770 but with a rivet in the top hole so that it may use the 19-029 S-clip (sold separately). This configuration isn't something we stock so it will have to be a custom order. How many balances are you looking to order? Our minimum for custom orders is 2. Note, if the pivot shoe is in working order you can just reuse it. If you needed a new one, our 15-178 may be what you want but I recommend you compare the specifications with yours to confirm. |
Emily from SWISCO responded:
April 24, 2023
Your metal channel length should be 22" but you can certainly check to confirm. We also recommend the cutout method as shown below to remove your pivot shoe. The 75-069 jamb spreaders are something we sell but we generally recommend the cutout method instead. Also, please note that the jamb spreaders are not eligible to be returned for a refund and are quite expensive, which is why we tend to only recommend these to contractors who are doing these types of repairs regularly. Just something to keep in mind. What I will do now is email you an order link for (4) balances that you can use to place an order on our website. Note, these balances do not come with the 19-029 S-clip. If you need more, you will have to add the needed quantity to your cart separately. |
Emily from SWISCO responded:
July 31, 2023
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Paul from SWISCO responded:
August 8, 2023
Unfortunately, the company that made your pivot shoe discontinued it so we won't have an exact match. We suggest the 15-179 that is 1" wide and a light 9/16" thick. I know you said 7/16" thick, but this was the closest we could find. With that said, you will need to change the pivot bar to something like the 26-021. Compare the specifications of your old pivot bar with this and see how they match up. Note, you only need one hole placement to align with one of the old ones. |
Paul from SWISCO responded:
August 8, 2023
Yes, that is correct. |