Hi,
I ordered and received an EntryGard Dual Arm Operator 39-032. When ordering, I did not notice that there was a distinction of offset up or offset down for the shorter operator arm. I received offset down, when in fact I have an offset up for the window that I'm repairing.
Can the arm be removed, flipped over and re-riveted (by me?) It looks like the arm could go either way.
Thanks!
Mike
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Bob from SWISCO responded:
July 30, 2023
Hey Mike. We've come across this problem before, but a lot of customers have reported that installing the 39-032 as is works fine, and there was no need to modify the link arm. That said, if by some chance you do encounter problems, you are already on the right track. You could drill out the rivet where the link arm is connected to the gear arm. Then use a hammer and a rivet like our 62-014 to re-attach the link arm as desired. I'd try installing the operator as is first, and if that doesn't work, go with the re-attachment plan. Let me know how you make out, or if you have further questions! |
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Bob from SWISCO responded:
August 1, 2023
You're very welcome! I'm glad it all worked out. Please feel free to reach out if you had any other questions. |
