Extended-Travel Channel Balance Quote

A quick learner says:
27"long
1/2" wide
Stamp is 26C USB
I need 2 units.
I am not sure is the mfg. no stickers on the windows.
The house was built 20 years ago.
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Casey from SWISCO responded:

Hello,

With this combination of attachments, you could have either the S380-27 or S385-27 channel balance. You’ll need to measure as shown below. The Series 380 has a 1" bottom attachment, and the Series 385 has a 1-3/32" attachment. 

You'll also need 2630 spring strength options for your replacement balances. Thank you and let us know if you have any other questions or concerns.

Comparison of the S380 and S385 balance shoes.
Comparison of the S380 and S385 balance shoes.


A quick learner from Valencia CA 91355 says:
I will need the S380-27 as it is 1".
How do I get the 2630 spring strength options? Is this another part?
A quick learner from Valencia CA 91355 says:
To clarify, my stamp says 26C USB. What weight do I choose? The third one down for C???
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Casey from SWISCO responded:

2630 is one of the strength options listed on the S380-27 balance product page. Your 26C stamp would correlate to 2630 for our balances based on C being the third letter in the alphabet, which will support a window sash between 13-19 lbs.

A quick learner from Valencia CA 91355 says:
I have ordered the correct balances based on your recommendations. Your Order # 2177401
I also ordered 18-008 - 5/8" Top Sash Guide. How do these attach? Do I need to remove the old rivets and replace them? Do you sell replacement rivets or bolts?

Roger
And thank you for your help.
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Casey from SWISCO responded:

You shouldn't need rivets unless you are replacing the balance fittings but we do have videos on replacing your non-tilt channel balances and top sash guides shown below. Take a look and let us know if you have any other questions. 

How to Replace a Non-Tilt Channel Balance
How to Replace a Non-Tilt Channel Balance
VIDEO
WATCH >
How to Repair a Jammed Window
How to Repair a Jammed Window
VIDEO
WATCH >
How to Identify Replacement Channel Balances
How to Identify Replacement Channel Balances
VIDEO
WATCH >
How to Replace a Top Sash Guide [1080p]
How to Replace a Top Sash Guide [1080p]
VIDEO
WATCH >
How to replace a non-tilt channel balance
How to replace a non-tilt channel balance
GUIDE
READ >
Choosing a Non-tilt Channel Balance: What Will We Need?
Choosing a Non-tilt Channel Balance: What Will We Need?
GUIDE
READ >
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