Bob from SWISCO responded:
August 20, 2023
Hello there. If the metal channel (not including the nylon fittings at either end) is 19", then that was the correct length. I don't think that's the issue. I see you purchased the S395-19. Are you certain the nylon fittings at either end of the metal channel match those that the Series 395 uses? This is critical for proper balance identification--we have a ton of non-tilt channel balances that are 19" long, but each uses different combinations of attachments. If you're uncertain, please send us close-up photos of the attachments on either end of the metal channel, from one in your windows that still has both fittings intact. I can't quite make them out in the first photo you sent. Also, please send me any stamp on the metal channel, just to be safe--the stamp tells us the strength of the balance. We should be able to narrow this down from there. |
Bob from SWISCO responded:
August 31, 2023
Thanks for your patience while we looked into this. Reviewing these photos, I agree that your old balance is 18-1/2" long. It also looks like you have a nylon fitting configuration that more closely matches our Series 377, not the Series 395 that you purchased. I suggest reviewing the Series 377 just to be 100% sure. The good news is that we can supply you with a balance made to this custom size. The only thing I need from you is verification that the Series 377 is a match and how many in total you wanted to buy. Our minimum purchase quantity is 2. Once I know that, I'll email you a purchase link and price quote that you can use to place an order on our site as normal. |