Help

A home owner from Amarillo tx says:
February 25, 2024
The post is 28" long..
Thumbnail of the uploaded file named 17088834649622953178936417379528.jpg
Thumbnail of the uploaded file named 17088834878443696977975457067736.jpg
Thumbnail of the uploaded file named 17088835764023740138652292118398.jpg
Thumbnail of the uploaded file named 1708883605180179239883591774391.jpg
Thumbnail of the uploaded file named 1708883642885440218069287727240.jpg
Profile picture of Bob
Bob from SWISCO responded:
February 25, 2024

Thanks for posting. This looks like an S395-28 Channel Balance to me. Look it over and see if you agree. If you need any help choosing the correct stamp option, which denotes the balance's strength, send us a picture of the stamp on the metal channel, and we'd be happy to work it out for you. 
A home owner from Amarillo tx says:
February 25, 2024
There is no stamp at all on the metal..
Profile picture of Bob
Bob from SWISCO responded:
February 25, 2024

If there is no stamp on either balance from this window, the best thing to do is to remove the window sash that the balances support and get a precise weight. A bathroom scale should suffice for this. You can then match that exact weight with one of the weight ranges listed alongside each stamp option under the product description of the S395-28 shop page. Let us know if you have any further questions or issues. 
A home owner from Amarillo tx says:
February 25, 2024
Yes sir I found the stamp on the other balance and I have already placed my order for new ones. Thank you for your help
Profile picture of Bob
Bob from SWISCO responded:
February 25, 2024

Excellent! Let us know if you have any other questions, and many thanks for reaching out. 
28" Series 395 Channel Balance
28" Series 395 Channel Balance
S395-28
$10.45
How to Replace a Non-Tilt Channel Balance
How to Replace a Non-Tilt Channel Balance
VIDEO
WATCH >
How to Repair a Jammed Window
How to Repair a Jammed Window
VIDEO
WATCH >
How to Identify Replacement Channel Balances
How to Identify Replacement Channel Balances
VIDEO
WATCH >
How to replace a non-tilt channel balance
How to replace a non-tilt channel balance
GUIDE
READ >
Choosing a Non-tilt Channel Balance: What Will We Need?
Choosing a Non-tilt Channel Balance: What Will We Need?
GUIDE
READ >
Reply to Thread
Use this form to ask a follow-up question or to share your experience regarding this subject.
(your email address will be kept private and is only used to inform you when a response has been made)
Current wait time is 3-4 business days
We promise that one of our experts will personally get back to you as soon as they are able. Thank you very much for your patience and understanding. If your inquiry is time-sensitive, please feel free to reach us at (888) 991-1929 or at help@swisco.com.