cannot get the old thermal guard lock off

A quick learner says:
February 6, 2023
I purchased replacement thermal guard locks from you. However, I cannot get the old ones off. Is there something else besides the screw I need to do?
Thumbnail of the uploaded file named 16757313949007617748458834685020.jpg
Profile picture of Casey
Casey from SWISCO responded:
February 8, 2023

Hello,

I believe these types of locks slide into the top of the sash. From what I remember, you'll need to remove the screw at the corner which holds the top tilt mechanism in place to slide the latch and lock out of the end of the sash. Thanks for posting. 
Thermal Gard Lock, LH
Thermal Gard Lock, LH
90-133L
$10.28
Thermal Gard Lock, RH
Thermal Gard Lock, RH
90-133R
$10.28
Reply to Thread
Use this form to ask a follow-up question or to share your experience regarding this subject.
(your email address will be kept private and is only used to inform you when a response has been made)
Current wait time is 3-4 business days
We promise that one of our experts will personally get back to you as soon as they are able. Thank you very much for your patience and understanding. If your inquiry is time-sensitive, please feel free to reach us at (888) 991-1929 or at help@swisco.com.