The 2008 house I am working on has 4 Insulate (Ply Gem) double hung windows, approximately 30" x 50", with broken clips on the inside track. The clips are required to install the spring mechanism that holds the window up when open. Can these clips be replaced? Also, one of the spring mechanisms is missing, approximately 22" in length, so I will need one of those as well. See photos attached. Please get back to me.
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Emily from SWISCO responded:
September 19, 2023
Hello! We should be able to help with the take out clips. Can you remove one and show us a photo? The balances will have to be a custom order due to the configuration but please note that our minimum for custom orders is 2. The pulley wheel is built into the bottom fitting itself and this balance features an extended cord travel as well as a metal channel length ending in 7/8" which is what makes it custom. I just need you to tell me the stamp printed on the metal channel and I can get this moving for you. |
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Emily from SWISCO responded:
September 22, 2023
I recommend you start by taking a look at the 16-035A. I can't be certain this is what you have but I think it's a good place to start. To verify if this part will work for you, you would ultimately need to remove an old clip and compare the specifications. 
Dimensions for 16-035A
Additional dimensions for 16-035A
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That looks like it, I would like to order 10 of them. They all need to be replaced. How do I go about doing so? Let me know.
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Emily from SWISCO responded:
September 22, 2023
You can place an order for this clip right on our website or by calling (888) 991-1929! |
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Emily from SWISCO responded:
September 25, 2023
If there aren't any stamps on the metal channel then we'll need to know the exact weight of the window sash. You could also check the balance on the other side of the window to see if that one has an intact stamp. I can email you a purchase link once I have that. |
