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Jasmine from SWISCO responded:
October 3, 2023
Thanks for writing in! These will need to be custom/special order balances, as these are Extended-Travel Balances. The Series 385 would not work to replace your existing balances. To determine the correct replacement, I'll need a few more details. To start, I am not able to see the clip or hook attached to the shoe of the balances in your photos. These balances typically have them, so if your balances does not, you'll need to find an undamaged balance. It is important to confirm which clip/hook your balances have. Also, they are important for the installation of the balance. You'll want to double check the length of the metal channel as it should be 22-7/8". Keep in mind, custom orders are non-refundable and non-returnable and this is why we stress the importance of confirming this information. Please also be aware, I'll need to know the exact number of balances you intend to purchase to create the link; there is an order minimum of (2) balances per custom balance type. Once I have this information, I'll be able to get the link sent over so that you can purchase your balances. |
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Jasmine from SWISCO responded:
December 5, 2023
Hi Lisa, Thanks for the photos! I've forwarded a link with a quote, in a separate email for the (2) requested balances. You'll be able to use this link to review the quote and place the order from your online cart. The length of these balances will be 22-7/8". Please feel free to reach out with any questions. |
