Jasmine from SWISCO responded:
January 24, 2024
Hi Lisa, Thanks for reaching out! The part you are searching for is the pivot shoe. It helps to guide the sash up and down as well as anchors the balance string so that it can extend and retract into the channel balance. Your pivot shoe looks like it could be the 15-178 Pivot Lock Shoe. Although, to confirm that this is the right replacement, you will need to remove your shoe and carefully compare the dimensions. Dimensions for 15-178
Take a look at the two videos below that show visual demonstrations on the methods you can use to remove the shoe. |