Looking for Window balance

A home owner from Living room says:

Hi my is Thai I looking for part repair my windows in my living room I hope you can helps me. 

Thumbnail of the uploaded file named Shoe
Thumbnail of the uploaded file named Width
Thumbnail of the uploaded file named Length
Thumbnail of the uploaded file named Channel Balance
Thumbnail of the uploaded file named 29C Stamp
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Lauren from SWISCO responded:

Hello, thank you for posting,

With this combination of attachments, you could have either an S380 or S385 channel balance. You’ll need to measure as shown below. The Series 380 has a 1" bottom attachment, and the Series 385 has a 1-3/32" attachment. 

To further review, are you able to confirm the length of the metal channel excluding the nylon attachments? 

Comparison of the S380 and S385 balance shoes.
Comparison of the S380 and S385 balance shoes.

A home owner from Living room says:
Hi Lauren the s380 thanks
Thumbnail of the uploaded file named Shoe Depth
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Lauren from SWISCO responded:

Thank you,

Based on the 29C stamp, the length of the metal channel excluding the nylon attachments should measure 30" please compare. 

If so, you should be able to use a 2930 stamp option that can support a 16 to 23 pound window sash. We recommend weighing the sash to confirm it falls into this range.

Please let me know if you have any additional questions! 

A home owner from Living room says:
Thank you very much Lauren
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