Looking for correct part number for my windows

A home owner from NJ says:
July 24, 2023
Hi,
i have aluminum frame windows that spring has been broken. i can not find the windows model or brand name. but i can see INE inside glasses.

would you please let me know what part match abive picture
Thumbnail of the uploaded file named 20230724_185528.jpg
Thumbnail of the uploaded file named 20230724_184833.jpg
Thumbnail of the uploaded file named 20230724_184829.jpg
Thumbnail of the uploaded file named 20230724_184821.jpg
Thumbnail of the uploaded file named 20230724_183819.jpg
Profile picture of Emily
Emily from SWISCO responded:
July 26, 2023

Hello there!

Thanks for reaching out to us. I believe we can help with this though it will have to be a custom order due to the configuration. Can you remove an undamaged balance from the window with the end fittings intact and show us some photos?

One balance will have the 19-008 top and 15-025 bottom, but the balance on the other side should have a 19-008 top attachment and no bottom attachment. The balance without the bottom attachment should also have a different number stamped on the channel. Can you show us a photo of each stamp and tell us which balance configuration they go with, respectively? 
Channel Balance Shoe, Silver Line
Channel Balance Shoe, Silver Line
15-025
$1.52
Channel Balance Top, Silver Line
Channel Balance Top, Silver Line
19-008
$1.20
Classifying Channel Balance Fittings
Classifying Channel Balance Fittings
GUIDE
READ >
Reply to Thread
Use this form to ask a follow-up question or to share your experience regarding this subject.
(your email address will be kept private and is only used to inform you when a response has been made)
Current wait time is 3-4 business days
We promise that one of our experts will personally get back to you as soon as they are able. Thank you very much for your patience and understanding. If your inquiry is time-sensitive, please feel free to reach us at (888) 991-1929 or at help@swisco.com.