Looking for replacement parts.

A handy person from Palm Bay Florida says:

October 17, 2023

I am looking for replacement parts for Jeld Wen windows. Customer service at Jeld Wen informed me that the part numbers were as follows:

Sash Locks-31470
Left Hand Tilt Lock-32662
Right Hand Tilt Lock-32665.

They directed me to your site for the parts but when I tried to search using the numbers I was given, I am not finding anything.
I would sincerely appreciate if you could help me find the parts I need or direct me to where I may be able to purchase them.

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Casey from SWISCO responded:

October 18, 2023

Hello,

I don't recognize your tilt latch at first glance but I'm going to have one of our senior experts take a look and see if they are familiar with this part. In the meantime, we'll need you to write out the exact distance between the installation hole centers of your sash lock to compare to our inventory. Thank you!

Dave Sr. from SWISCO responded:

October 18, 2023

I'm honestly not sure if we can supply a suitable replacement for the top tilt latch shown in your photos but take a look at the 26-119 release lever, as well as the 26-464 tilt latch set. Review the specifications of these parts to see if you could adapt either of these options to work for your repair.

Alternate image for 26-119

Profile view of 26-119

As for the sash lock, you can start by taking a look at the 90-274 with 2-1/4" hole spacing and the 90-278 with 2-1/16" hole spacing. If neither is a match, get back to us with your measurement and we can go from there.

Dimensions for 90-274

Dimensions for 90-278

A handy person from Palm Bay Florida says:

October 18, 2023

Thank you for your responses. I'm not at the home where the sash locks are right now but once I get the measurements I'll will let you know what they are.

The tilt lock cover I wouldn't be worry about too much if I couldn't find it (I can get it to work using a screwdriver inserted into the hole if need be) but the sash locks I deff would like to find as the thumb latch is broken and makes turning them to unlock difficult. The windows are at my daughter's recently purchased home in Michigan and I'd like them to work properly for her and my granddaughter's safety which I'm sure you understand.
Again thank you very much for all your assistance and I will respond with the info you requested ASAP.

Casey from SWISCO responded:

October 19, 2023

We're happy to help and we'll be here when you are able to confirm the installation hole spacing needed for your sash lock replacement.

A handy person from Palm Bay Florida says:

November 6, 2023

Good morning. I am in Michigan at my daughter's house and have been able to get the measurements of the sash lock that you asked for.
Thank you again for all your assistance!

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Paul from SWISCO responded:

November 6, 2023

Based on your photos, the 90-278 would be our closest match to the style of the original sash lock shown in your photos. Unforutnately, it is only available with the 2-1/16" hole spacing shown in our product image. I'm sorry that we won't be able to provide a closer match with the exact hole spacing that you need but please let us know if you have any other hardware questions.

A handy person from Palm Bay Florida says:

November 7, 2023

Thank you so much for all your assistance.

Lock & Keeper, 2-1/16"

Anatomy of a tilt window

VIDEO

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Styles of Tilt Window Latches

GUIDE

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